Above all else, communication with your customers should be clear and quick.
This starts with complete product descriptions and order fulfillment information
, but it goes beyond that, as well.Responding to Questions:
If a customer has a question, it is your duty to answer them as soon as possible. We all have a computer in our pocket, so even if you don't have the exact answer (maybe you need to do some calculations or check your freezer inventory) you can at least let the customer know that you received their message."I need to double check on that but I'll get back to you as soon as possible."Order Updates and Notifications:
Equally important are updates throughout the order fulfillment process.
ChopLocal's software sends automated emails when the order is placed, ready for pick-up or out for delivery.
If you use our Shipstation integration and have configured the settings according to our instructions, the customer will receive a notification when their package is shipped and immediately after delivery.If you are utilizing a different platform to sell your meat online, or are taking orders via phone call, text message, facebook, etc., you will need to manually send these updates.